FAQ

Frequently asked questions

HOW TO "JEWELL" YOUR EYES ?


How to insert Jewellens :

Wash & dry your hands before you touch your lenses or eyes. Always start with the lens for your right eye so don’t mix them up. Make sure you fingers are dry. Scoop your lens out of the case. Take a close look. If it shaped like a little bowl with a nice straight edge, you are good. If the edges curves outward, it’s inside out. Flit it. Use your right hand to pull down lower lid. Using your other hand to hold your upper eyelid and gently place your lens on your eyes. You can put it right on the centre of your eye or on the white part just underneath whichever feels best. When the lens is all the way on your eyes, slowly release your upper eyelid and close your eye for a moment and blink a few times.

How to take out Jewellens :

Wash & dry your hands before you touch your lenses or eyes. Look up and pull down your lower eyelid. Bring your index finger close to your eye until you touch the lower edge of the lens. Slide the lens down to lower white part of your eye. Gently squeeze the lens between your thumb and index finger and remove and remove it. If you are wearing 1 day lenses, just toss them out. If not, clean your contact lens before you putting them in the case.

How to take care of them.

Clean your contact lenses properly with fresh solution after take out contact lenses. In case you are wearing 1-day disposable contact lenses, you just toss them out after using them. To clean a contact lens properly, First place it in your palm of hands and add 2 to 3 drops of fresh solutions. Second, gently rub a contact back and forth in straight with fingertip. Do not rub circularly and rinse them using fresh solution. Last, keep them left and right separately so that you do not mix them up. Change a contact lens case once every 3 month.




WHAT IS OUR PRODUCT ?


Products

Expiration date for contact lenses

All of our products that are sold in JEWELLENS are produced recently so it will expire in about 4-5 years. Please rely on shopping our trusted products




WHY JEWELLENS ?


jewellens is Hydrophilic and biocompatible soft contact lenses mode from HEMA by MIP methodology. ( Hyroxythyl – metha – crylate ) with water content from 38% to 55% for accurate vision correction. US FDA 510 K approval in progress. 1 TONE, 2 TONE, 3 TONE lenses avaible. Customer satisfaction by providing clear and Costume lenses avaible. Accurate vision correction with 3 multi – curve design Variousbpatterns and colors avaible to technology.

Super biocompatible soft contact lenses mode from silicone Hydrogel by MIP methodology. Material with 55% water designed and produced by MIP methodology.

Produce premium quality contact lenses with the ultra precision fully automated cast molding technology process, conduct and lead the research and development (R&D) of innovative product and technologies development, such as Silicone Hydrogel lenses, auto demolding and 3 – tone auto – printing process. Consistently invest with 10% of annual revenues to R&D.

We always strict about quality control of our product and reliability for our customers. Unity, innovation, and futuristic mind.




SHIPPING AND RETURN


Shipping

Returned package

The package can be returned back to us due to several reasons like an absence of receiver, insufficient address, miss delivery, etc., In this case, when we receive it, we will send the email and hold the package until you response us.

We accept all returns within 7 days of receipt as long as lens packs are not opened and in their original packaging. Customers are responsible for all shipping cost of the return. Once we received, we check the status of goods and processed the return with 3 business days. Shipping fee is non-refundable. We are only able to offer exchange of the same item. If you wish to exchange your item for other color/design, we suggest that you return it at your own cost for refund and make new purchase for the new item.

Damaged products

In the unlikely event that you receive an item that is damaged, incorrect or if there is an item missing, please contact Customer Service at contact@jewellens.com

Please provide the following details on hand:

- Image of Item/parcel(s) received :

- Name of Item :

- Order Number :

- Photo of damage Product :

- Reason :

After we check, we will try best to resolve the issue.




CAUTION


Cautions

1. Do not use lens if you have ocular disease or allergy to contact lens.

2. Remember regular check-ups and always follow the advice of your eye care practitioner.

3. Store contact lens in solution

4. Use proper product for disinfection, rinsing or lubricant.

5. When you feel pain and irritation during wearing, remove the lens and get advice from, eye care practitioner.

6. When vision is not stable due to dryness, you can get normal vision by using eye lubricants and blinking.

7. When your eyes are tired due to fatigue, lack of sleep and reading long hours, remove lens and take a rest.

8. Do not use tap water or boiled water, and use professionally manufactured saline, cleansing and solution only.

9. Do not get soap, shampoo, spray and cosmetic products in lens and put on makeup after inserting lens.

10. Be careful not to scratch lens with nails.

11. Do not use lens that has been used by others.

Discomfort

Remove the lenses and check whether you are wearing them properly and clean it with fresh new solutions and wear them again. If the symptoms persist despite doing as suggested above, please see an eye doctor.

Blurred and Foggy vision

Always wash your hand before use it or use our jewellens tools to use it. Clean your lenses properly, wear them before putting on any type of make up to prevent any particles to be driven into your eyes while wearing the lenses on. If the symptoms persist despite doing as suggested above, please see an eye doctor.




MATERIALS


Materials of contact lenses

All of our products are made in Korea with the best quality and CE 1023 certifications , KFDA, CFDA, JPAL, US FDA, KGMP, INNO – BIZ, R7D center, with various patents .

Specifications : W/C : 38 % , DIA : 14.00 – 14.20 mm, B/C : 8,6mm





Address : Ruko Gading bukit Indah Block SC no .6

Kelapa gading, Jakarta barat 

Indonesia

Daejon (KOREA)

 

Opening Hours

Mon - Fri : 7am - 10pm

Saturday : 8am - 10pm

Customer Service

T : 021-24525342
P : +6282-113-113-086

E : contact@jewellens.com

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® A REGISTERED TRADEMARK OF JEWELLENS™

A TRADEMARK OF JEWELLENS ALL RIGHTS

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